FAQ

1

What to do after reserving an apartment?

We have no on-site receptions, so the check-in must be done online before arrival. After compliting the online check-in form rental agreement needs to be signed, also online. 

After the requirements of the check-in is fulfilled, you will receive the check-in instruction in e-mail on the day of arrival that contains every necessary information, including lockbox code where the key and proxy is placed.

 

2

Do you have a reception?

No, we have no on-site recepion, we are working online. Our team is available online 24/7

3

How do I get my keys to the apartment?

Once the online check-in form is filled and the rental agreement is signed, the final check-in insturctions will be sent in e-mail.

The e-mail contains where you can find your apartment and the necessary code for the lockbox, where you can find your key and proxy.

4

What is the check-in and check-out time?

Check-in is ensured from 15:00, check-out time is until 10:00.

5

Is there a possibility to store my luggage before check-in and after check-out?

Unfortunately, we do not have a reception on-site and can not store your luggage.

6

Can I bring my pet?

No, unfortunately we do not accept pets.

7

What to do upon leaving the apartment?

We kindly ask our guests to always close the door and the windows, switch off the electronic devices. Please place the key and proxy to the box that is indicated in your entry e-mail.

8

Is it allowed to smoke in the apartment?

Smoking is strictly forbidden inside the apartment, please use the balcony/terrace for it. If you smoke inside penalty fee will be charged!

9

Do you provide cleaning?

The aparment is self-serviced, we do not provide cleaning, but cleaning tools are placed in the apartment.

10

Is there a deposit?

Yes, deposit is always required. Needs to be paid by credit card.

Please note that we are cashfree.

11

Is there television in the apartment?

Yes, all apartments have smart TV set. You can use your own streaming accounts.

12

Do you offer on-site parking?

Yes, all of our properties have a possibility for parking but it needs to be booked before arrival. Our capacity is limited so it also depends on the availability. The prices are the following:

Millennium by Urban Living – 15 € / night
Courtyard by Urban Living – 20 € / night
Grandio by Urban Living – 10 € / night

13

Can you arrange an airport transfer for me?

Yes, we offer a convenient private airport transfer service for our guests. This dedicated transfer service accommodates groups of various sizes and is designed to provide comfort and ease during your arrival or departure. The cost of the one-way transfer is as follows:

1-4 guests – 45 EUR

5-6 guests – 75 EUR

7-8 guests – 80 EUR

9-10 guests – 110 EUR

Upon ordering, our professional transfer company staff will be ready to collect you at the designated pickup location. Prices are subject to change and are not guaranteed when ordered within 24 hours.

14

Is there breakfast available?

No, unfortunaltely we can not provide breakfast, but there is equipped kitchen in the apartment and a lot of options to eat out nearby.

15

Emergency contacts

You can call these numbers in case of an emergency. Add them to your

contact to be safe while you are in Budapest!

Emergency line: 112

Ambulance: 104

Police: 107

Fire Services: 105

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